Returns & Exchanges

Can I return an order?

We always aim to make sure our customers are satisfied, but if you do need to return an order, we are happy to help. Just email us directly and we will take you through the process. If the product is unused, in its original, unopened packaging, and is clean and undamaged, the product can be returned within 30 days of receiving for full refund minus shipping. Please contact us at info@prevviral.com with your order # and email.

When will I get my refund?

It takes up to 7 business days for your refund to come through, provided that the product is still in its original packaging and there are no signs of use or misuse. Eligible returns must be sent via registered mail. We will refund you the amount you paid for the order, minus shipping and packaging.